If you have questions or need assistance placing your order, Geiger’s knowledgeable and friendly Customer Service team is available to help Monday-Friday from 8 a.m. to8 p.m. Eastern time (U.S. and Canada). Call toll-free at +18662035886 or email cs@geiger.com.
All returns must be authorized by customer service. Call or email us using the contact information above for return authorization. All claims for damaged or defective merchandise must be made within 10 days of receipt. Returns of non-defective merchandise must be made within 30 days and may incur a 20% restocking fee. We can only accept returns on non-defective merchandise if the item is inventoried in our warehouse. Sorry, on-demand items are not subject to return unless defective. Contact customer service for further details.
Using Geiger's secure checkout, purchases may be paid for using your ULRI or ULSE-issued MasterCard (travel & expense, purchasing, or meeting) and expensed in Workday. If you wish to make a personal purchase of branded items, Geiger accepts Visa, MasterCard, and American Express.
When entering your payment information, include all mandatory information and confirm the item(s), quantity, credit card details, and ensure billing and shipping addresses are accurate.
Charges on your statement will appear as ''Geiger Catalogs.'' Please note that Geiger will request authorization on your card for the order total at the time of checkout but will finalize charges for items as they are shipped. This may result in multiple charges to your statement equaling the final order total.
If individual receipts per transaction are required to reconcile your account or submit expenses for reimbursement, contact Geiger Customer Service at 866-203-5886 or email cs@geiger.com Depending on your bank, the full order total may appear as unavailable on your account during the pre-authorization period. Contact your financial institution for questions regarding their pre-authorization procedures.
If preferred, you can order by phone by calling Customer Service +18662035886.
You can expect in-stock items to ship from the warehouse within 24 hours of placing your order. Refer to the shipping map below for ground time in transit from our warehouse:
For on-demand items, refer to the product production time detailed in the product description and specifications and add three to five days for ground transit from the manufacturer.
Shipping and transit times do not include weekends and holidays and cannot be guaranteed under extenuating circumstances beyond Geiger’s control, such as extreme weather conditions. Please allow additional transit time for international shipments.
Merchandise pricing does not include shipping. Refer to the table below to calculate your shipping cost based on order amount:
Order Total | Shipping Fee | ||||||
up to $25 | $9.00 | ||||||
$25.01 - $50 | $10.00 | ||||||
$50.01 - $75 | $11.00 | ||||||
$75.01 - $100 | $12.00 | ||||||
$100.01 and UP | $12 + Add $4 for every $50 | ||||||
For expedited shipping, add the following upcharge to the standard rates above: | |||||||
3-Day Select | $30 | ||||||
2-Day Air | $45 | ||||||
Next Day Air | $145 | ||||||
Merchandise pricing does not include tax. Taxes will be applied to your order total appropriately based on your state and local laws.
Enter your gift certificate number at checkout to apply it to your order. If your order total exceeds your certificate amount, an alternate form of payment will be required for the balance accordingly (See How to Order details). If your order total is less than your certificate amount, any unused balance will remain available for future use until the date of certificate expiration. Keep in mind when shopping that your merchandise total does not include tax and shipping.
Having trouble applying your gift certificate? Check to be sure you are entering the certificate code exactly as it appears, including all capitalization and punctuation accordingly, and that the certificate has not expired. If you continue to experience challenges, please call us at 866-203-5886.
On the login screen, click ''Forgot Password,'' enter the email address you typically use to log in, and submit. Geiger will email you a new temporary password. After logging in, it is recommended that you change your password to a new, easier-to-remember password via the My Account page.
You can update your password through the My Account page by selecting ''Change Password.''
Separate orders must be entered for each shipping location. When ordering on-demand items where the quantities must be split between locations, please call Customer Service for assistance at 866-203-5886 or email cs@geiger.com.
You can update your billing address, manage shipping addresses, change your password, and view your order history through the Manage Account page.
An on-demand item is a product that is not pre-printed and stocked in our warehouse but is produced on a per-request basis. On-demand items take longer to ship, as these are produced once the order is received in the system. Refer to the individual production time listed within the product description and specifications and plan accordingly. On-demand items may also require a minimum order quantity to meet production requirements.
Geiger employs a 128-bit Secure Sockets Layer (SSL) technology that encrypts all of your private information during account maintenance and order processing. Enforcing PCI Compliance ensures that your credit card information is encrypted and kept private. The security of your account also depends on keeping your account password confidential, and you should not share your account name or password with anyone.
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